Shipping & Delivery Information
Lamaya Orders are dispatched within 48hours of placing your order, shipping information including tracking information will be automatically emailed to you. Shipping times are calculated in business days, and costs are determined at checkout.
- For Australia & International, standard shipping takes 7-14 business days, and express shipping takes 3-7 business days.
- For UAE, standard shipping takes 1-7 business days, and express shipping takes 1-3 business days.
We aim to ship orders promptly, but recommend placing orders well in advance of important dates as we are not responsible for delays during peak seasons like Christmas, Ramadan, or Eid.
Additional duties and taxes may apply for orders outside the UAE upon delivery, and these charges are the customer's responsibility. Please check your local customs regulations for more information.
Once an order is placed, it cannot be canceled or modified, so please ensure you agree to our terms of sale and verify that all details are correct before placing your order.
We are not liable for packages that are lost, stolen, or mis-delivered, as responsibility is transferred to the delivery service provider once the package is shipped. Customers should contact the shipping carrier using the provided tracking information for assistance.
Exchanges & Return Policy
We are pleased to offer returns or exchanges within 7 days from the date of delivery for Lamaya Boutique products.
Customers must notify Lamaya Boutique of any defective items within 24 hours of receiving the shipment; otherwise, it will be assumed that the product was received in good condition.
Returned items must be unworn, unwashed, undamaged, and unused, with the original tags still attached.
Shipping fees for returned or exchanged items are to be paid by the buyer unless the received item is defective, in which case shipping fees will be covered by Lamaya Boutique.
Requests can be submitted via WhatsApp or by emailing us at admin@lamayaboutique.com.